June 20, 2006

Research firm KLAS Enterprises LLC has issued its Mid-Year Report Card on customer satisfaction with health care information technology vendors.

The Orem, Utah-based firm based the scores on surveys and interviews with thousands of provider organizations. Following is the highest scoring product and vendor in each category for the mid-year rankings:

General Market Solutions

• Acute care CDR, orders and charting: EpicCare Inpatient from Epic Systems Corp.
  
• Acute care registration/scheduling/patient accounting: Affinity Financials from QuadraMed Corp.
  
• Picture archiving and communication systems: Dominator from DR Systems Inc.
  
• Cardiology PACS: Heartlab Emcompass CPACS from Agfa Corp.
  
• Cardiology reporting and documentation: Calysto Cardiology Reporting from the Witt Biomedical unit of Philips Medical Systems.
  
• Business decision support: Alliance from Avega Health Systems.
  
• Document management and imaging: ChartMaxx from MedPlus Inc.
  
• Emergency department systems: ICMS from Wellsoft Corp.
  
• Enterprise scheduling: RMS from Unibased Systems Architecture.
  
• Financial enterprise resource planning: McKesson PW Financial/Materials Management from McKesson Corp.
  
• Laboratory: Misys Lab from Misys Healthcare Systems.
  
• Pharmacy: Centricity Pharmacy from GE Healthcare Systems.
  
• Radiology: Centricity RIS-IC (Imagecast v.10) from GE Healthcare Systems.
  
• Surgery management: ORMS from Unibased Systems Architecture
  
• Transcription and back-end speech recognition: EditScript from eScription Inc.

Community Hospital Solutions

• Community hospital information system: Paragon Financials from McKesson Corp.
  
• Community hospital clinical system: Horizon Medical Imaging from McKesson Corp.

Specialty Niche Solutions

• Cardiology hemodynamics: Calysto Hemodynamics from the Witt Biomedical unit of Philips Medical Systems.
  
• Claims management: EC2000 Claims Administration from McKesson Corp.
  
• Clinical procedure documentation: Clinical Procedure Documentation from ProVation Medical Inc.
  
• Contract management: MaCS Performance from IMaCS Ltd.
  
• Dictation: DocQment Encore VXP from MedQuist Inc.
  
• Enterprise master patient index: QuadraMed MPI from QuadraMed Corp.
  
• Interface engines: Rhapsody from Orion Systems.
  
• Laboratory anatomic pathology: Millennium Anatomic Pathology from Cerner Corp.
  
• Laboratory blood bank: Millennium Blood Bank from Cerner Corp.
  
• Medical records coding: WinStrat from HSS Inc.
  
• Medical records, other products: ClinTrac CA/APC Pro from SoftMed Systems Inc.
  
• Medication administration: Bridge Medical from Cerner Corp.
  
• Medication dispensing (centralized): Robot-Rx from McKesson Corp.
  
• Medication dispensing (decentralized): OmniRx from Omnicell Inc.
  
• Mobile data systems: MData Mobile from the MercuryMD unit of Thomson Micromedex.
  
• Patient monitoring systems: Centricity Perinatal (QS) from GE Healthcare.
  
• Physician/clinical portals: Soarian Portal from Siemens Medical Solutions.
  
• Revenue management: Chargemaster Toolkit from Craneware Inc.
  
• Speech recognition (front end): SpeechQ from MedQuist Inc.
  
• Staff/nurse scheduling: ActiveStaffer from API Software Inc.
  
• Time and attendance: Payrollmation from API Software Inc.
  
• Home care: Beyond Now HomeWorks/RoadNotes from Cerner Corp.
  
• Behavioral health: Therapist Helper from VantageMed Corp.
  
• Hospice: Horizon Homecare from McKesson Corp.
  
• Long-term care: QuickCARE LTC from QuickCARE Corp.

Physician Practice Solutions

• Ambulatory billing and scheduling (more than 100 physicians): Resolute/Prelude/Cadence from Epic Systems Corp.
  
• Ambulatory billing and scheduling (26-100 physicians): athenahealth Inc.
  
• Ambulatory billing and scheduling (6-25 physicians): athenahealth Inc.
  
• Ambulatory billing and scheduling (1-5 physicians): athenahealth Inc.
  
• Ambulatory electronic medical records (more than 25 physicians): EpicCare Ambulatory EMR from Epic Systems Inc.
  
• Ambulatory electronic medical records (6-25 physicians): CHARTCARE EMR from CHARTCARE Inc.
  
• Ambulatory electronic medical records (1-5 physicians): eClinicalWorks EMR from eClinicalWorks Inc.
  
• Document management and imaging: Emdeon Imaging from Emdeon Corp.
  
• PACS: IntelePACS from Intelerad Medical Systems Inc.
  
• Radiology: Vision Series RIS from AMICAS Inc.

Professional Services

• Clinical implementation (principal): Healthlink unit of IBM Corp.
  
• Clinical implementation (supportive): Coastal Healthcare Consulting.
  
• Financial implementation (principal): CIBER Inc.
  
• Other implementation (principal): Misys Healthcare Systems.
  
• Other implementation (supportive): Innovative Healthcare Solutions Inc.
  
• Full I.T. outsourcing: Eclipsys Corp.
  
• Outsourced transcription: Focused Informatics Inc.
  
• Planning and assessment: CTG Healthcare Solutions.
  
• Revenue cycle consulting (transformation): Stockamp & Associates Inc.
  
• Extended business office: Perot Systems Corp.
  
• Technical consulting: Accenx Technologies.
  
  
  To order the KLAS Mid-Year Report Card, visit
  healthcomputing.com.

Source: Health Data Management