KLAS Gives Mid-Year Vendor Grades

(June 28, 2007) KLAS Enterprises LLC has issued its 2007 Mid-Year Report Card on customer satisfaction with health care information technology vendors.

The Orem, Utah-based research firm ranks vendor satisfaction based on surveys and interviews with more than 4,500 hospitals and 2,500 clinics, covering more than 750 products from over 200 vendors. The firm issues mid-year and year-end report cards that list the vendors with the highest customer satisfaction scores in multiple categories. KLAS Enterprises also publishes numerous special reports each year outlining vendor performance in selected markets, such as surgical, emergency, and picture archiving and communications systems. More information on the various reports and how to participate in research is available at healthcomputing.com.

Following is the highest scoring product and vendor in each category for the mid-year rankings:

General Market Solutions

* Acute care CDR, orders and charting: EpicCare Inpatient from Epic Systems Corp.

* Acute care registration/scheduling/patient accounting: Affinity from QuadraMed Corp.

* Cardiology PACS: ProSolv Cardiovascular from Fuji.

* Business decision support: EPSi Decision Support from Enterprise Performance Systems Inc.

* Document management and imaging: ChartMaxx from MedPlus Inc.

* Emergency department: ICMS from Wellsoft Corp.

* Enterprise scheduling: RMS from Unibased Systems Architecture.

* Financial/enterprise resource planning: PW Financial/Materials Management from McKesson Corp.

* Laboratory: Horizon Lab from McKesson Corp.

* PACS: Dominator from DR Systems Inc.

* Pharmacy: Centricity Pharmacy from GE Healthcare.

* Radiology: Centricity RIS-IC from GE Healthcare.

* Surgical: ORMS from Unibased Systems Architecture.

* Transcription/back-end speech recognition: EditScript from eScription Inc.

Community Hospital Solutions

* Community hospital information system: Paragon from McKesson Corp.

* Community clinical ancillary system: Horizon Medical Imaging from McKesson Corp.

Ambulatory Physician Practice Solutions

* Billing and scheduling (More than 100 physicians): Resolute/Prelude/Cadence from Epic Systems Corp.

* Billing and scheduling (26-100 physicians): athenahealth Inc.

* Billing and scheduling (6-25 physicians): athenahealth Inc.

* Billing and scheduling (1-5 physicians): eClinicalWorks PM from eClinicalWorks Inc.

* Electronic medical records (More than 100 physicians): EpicCare Ambulatory from Epic Systems Corp.

* Electronic medical records (26-100 physicians): TouchWorks EHR from Allscripts LLC.

* Electronic medical records (6-25 physicians): HealthMatics EMR from Allscripts LLC.

* Electronic medical records (1-5 physicians): MedcomSoft Record from MedcomSoft Inc.

Others

* Home care: Horizon Homecare from McKesson Corp.

* Behavioral health: Therapist Helper from VantageMed.

* Hospice: Horizon Homecare from McKesson Corp.

* Long-term care: QuickCARE LTC from QuickCARE Corp.

* Advanced visualization: Aquarius Workstation from TeraRecon Inc.

* Bed management: Bed Management Suite from TeleTracking Technologies.

* Cardiology hemodynamics: Series IV Hemodynamics from Philips Medical Systems.

* Cardiology reporting: Horizon Cardiology Reporting from McKesson Corp.

* Clinical procedure documentation: ProVation from ProVation Medical Inc.

* Dictation: VoiceScript (SoftMed) from 3M Health Systems.

* Enterprise master patient index: Identity Hub from Initiate Systems Inc.

* Interface engines: Ensemble from InterSystems Corp.

* Laboratory anatomic pathology: Millennium Anatomic Pathology from Cerner Corp.

* Laboratory blood bank: Millennium Blood Bank from Cerner Corp.

* Medical records coding: WinStrat from Ingenix.

* Medical records, other: ClinTrac CA/APC Pro (SoftMed) from 3M Health Systems.

* Medication administration: Medication Administration Check from Siemens Medical Solutions.

* Mobile data systems: MData Mobile (MercuryMD) from Thomson Healthcare.

* Chargemaster management: Chargemaster Toolkit from Craneware Inc.

* Claims management: XClaim from XactiMed Inc.

* Contract management: Contract Manager from Accuro Healthcare Solutions.

* Medical necessity: PW Compliance Advisor from McKesson Corp.

* Single-sign-on: OneSign from Imprivata Inc.

* Speech recognition, front-end: SpeechQ from MedQuist Inc.

* Staff/nurse scheduling: ActiveStaffer from API Software Inc.

* Time and attendance: Payrollmation Series from API Software Inc.

Professional Services

* Clinical implementation/principal: IBM Healthlink

* Clinical implementation/supportive: Costal Healthcare Consulting.

* Financial implementation/principal: Fujitsu Consulting.

* I.T. outsourcing/extensive: Eclipsys Corp.

* Outsourced transcription: Focus Informatics Inc.

* Planning and assessment: Hayes Management Consulting.

* Revenue cycle consulting: Stockamp & Associates Inc.

* Technical consulting: Accenx Technologies.